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Privacy Policy
L'Instant Health Connect LLC (“we”, “us”, or “our” ) are pleased to provide you with access to our Services. This Privacy Policy describes our practices with respect to the collection, transfer, manipulation, disclosure and other uses of Your Information and certain other information collected by us through our Services. For purposes of this Privacy Policy, “Your Information” means information about you which may be of a confidential nature and may include personally identifiable information, including your first and last name and email address. Capitalized terms used but not defined in this Privacy Policy have the meanings ascribed to them by our Terms of Service (“Terms”)
This Privacy Policy applies to information collected by us through our Services, but does not apply to information collected by any person or entity other than us, even if related to our Services (such as by our third-party service providers or Providers).
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES. BY USING OUR SERVICES OR BY CLICKING TO ACCEPT OR AGREE TO OUR TERMS WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY OUR TERMS, INCLUDING THIS PRIVACY POLICY. IF YOU DO NOT WANT YOUR INFORMATION USED OR DISCLOSED IN THE MANNER DESCRIBED IN THIS PRIVACY POLICY, OR IF YOU DO NOT AGREE WITH ANY TERM OR CONDITION IN OUR TERMS, INCLUDING THIS PRIVACY POLICY, THEN YOU MUST NOT ACCESS OR USE OUR SERVICES (IN WHOLE OR IN PART) OR SUBMIT YOUR INFORMATION TO US.
This Privacy Policy may change from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. Amendments will take effect immediately on our posting of the updated Privacy Policy. Your continued access or use of our Services after receiving the notice of changes means you accept the updated Privacy Policy, so please check this policy periodically for updates.
We do not knowingly collect personally identifiable information by anyone under the age of 16 and you should not provide us with any information regarding any individual under the age of 16. If we learn that we have inadvertently gathered information from anyone under the age of 16, we will take reasonable measures to promptly remove that information from our records.
1. What Information We Collect and How We Collect It
We receive and collect several types of information about you, such as the information described below.
Information you provide to us: From time to time, you may provide us with certain information, including Your Information, such as your name, email address, and phone number. Instances where you may provide this information include when you set up or register for an account or membership on or through our Services, fill out forms or fields on or through our Services, or sign up for any promotions or to receive marketing or other materials from or about us.
Information we receive from third parties: We may obtain information about you from sources other than you, such as from our payment processing services provider when you make payments on or through our Services. Any content or information submitted by you to third parties will be used and disclosed by such third parties in accordance with their respective privacy policies. You should review the privacy policies and practices of such third parties prior to disclosing information to them.
We may also collect information on third party platforms such as Google AdWords, Google Analytics, etc. Additionally, some information we collect is publicly available. For example, we may collect information you submit to a blog, a chat room, or a social network like Facebook / Meta, Instagram, Twitter / X, or Google+.
Information we collect automatically: As you navigate through and interact with our Services, we and third parties acting on our behalf may use automatic data collection technologies to collect certain information. See Section 2 “Cookies and Other Automatic Tracking Technologies” for more information.
Our Collection Practices with Respect to Certain Specific Information:
Device Information.When you access or use our Services through your computer, mobile phone or other device, we may collect information regarding and related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request and basic usage information about your use of our Services, such as date and time. In addition, we may collect information regarding application-level events, such as caches, and associate that temporarily with your account (if any) to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.
Location Information.If you submit your zip code, address, or other geographic information to us, you may provide us with your location information. We may also use other technologies to determine your location or obtain your location information from third parties.
Communications with Us.We may collect information about your communications with us, including relating to customer support questions, your account or membership, your purchases, and other inquiries.
Background Checks and Other Verifications.As stated in our Terms, if you are a Provider, then we may use third-party background check and other verification service providers to verify the information you provide and the results of these background checks and verifications, which may include your personal and sensitive information, will be made available to us to determine your eligibility to use our Services.
Third-party content, features, or application providers may collect information: Some content, features, or applications on our Services may be served by third parties, third-party service providers, ad networks and servers, content providers and other application providers. These third parties may collect information about you when you use our Services using cookies alone or in conjunction with web beacons or other tracking technologies. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Please note that the information collected by these third parties may be associated with Your Information and that these third parties may collect information, including Your Information, about your online activities over time and across different websites and other online services.
2. Cookies and Other Automatic Tracking Technologies
Description of the Technologies Utilized on our Services: We may use various technologies to collect and store information when you access or use our Services, including sending cookies, embedded scripts, web beacons, tracking pixels, pixel tags or other anonymous identifiers to your device, or otherwise tracking your activities on our Services over time. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (a practice known as “behavioral tracking”).
“Cookies” are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information. The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted. A “web beacon” is a type of technology that lets us know if you visited a certain page or whether you opened an email. A “pixel tag” or “tracking pixel” is a type of technology placed within a website or e-mail for the purpose of tracking activity, which is often used in combination with cookies. Other “anonymous identifiers” include random strings of characters used for the same purposes as cookies, such as with mobile devices where cookie technology may not be available. These technologies help us know that you are logged on to or using our Services, provide you with features based on your preferences, help us understand when and how you are interacting with our Services and compile other information regarding your use of our Services.
With respect to cookies, we use first-party and third-party cookies to: make our Services function properly; improve our Services; make access to our Services easier; recognize you when you return to our Services; track your interaction with our Services; enhance your experience with our Services; remember information you have already provided; collect information about your activities over time and across third-party websites or other online services in order to deliver content and advertising tailored to your interests; and to provide a secure browsing experience during your use of our Services. The categories of cookies used or that may be used on our Services include:
Strictly Necessary Cookies, which are needed for the Services to operate as you reasonably expect.
Functional or Preference Cookies, which are used to remember your name or choices.
Performance or Analytic Cookies, which collect passive information about your use of the Services.
Advertising or Targeting Cookies, which are used to make advertising messages more relevant and personalized to you based on your inferred interests.
We may use third-party service providers to monitor and analyze the use of our Services. For example, we may use Google Analytics as one of our analytics service providers that tracks and reports Website traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page. To learn more about how Google collects and uses data here. To opt out of Google Analytics Advertising Features please use Google Ad Settings. To opt out of Google Analytics entirely please use this link.
The information collected through these technologies, standing alone, cannot be used to determine your identity. Such information may, however, be combined in a way that makes it become personally identifiable information (i.e., information that can identify you). For example, we may tie this information to personal information about you that we collect from other sources or that you provide to us. If this happens, we will treat the combined information as personally identifiable information.
Choices as to Cookies and Other Automatic Tracking Technologies: It may be possible to disable some (but not all) cookies or automatic data collection technologies through your device or browser settings, but doing so may affect the functionality of all or a portion of our Services. The method for disabling cookies or other automatic collection technologies may vary by device and browser but can usually be found in preferences or security settings. For example, iOS and Android devices each have settings which are designed to limit forms of ad tracking. See Section 5 “Choices About How We Use and Disclose Your Information” for more information
Do Not Track Requests: Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Services do not currently process or respond to “DNT” signals.
3. How We Use Your Information
We may use the information we collect for various lawful business purposes. Among others, these purposes may include using this information, including Your Information, to:
Present and provide our Services, products, memberships, and related content to you. For example, to provide you with access to our Services that you purchase or sign up for (including, as applicable, to allow you to participate in interactive features on our website), or, if you are a Provider, to publicly display your profile, credentials, or other biographic information to other users. We may also use Your Information to connect Customers and Providers and manage our relationship and contracts with our Customers and Providers, including billing, compliance with contractual obligations, and related administration.
Contact you and provide you with information. For example, if you use the “contact us” functionality on our Services, we might contact you via e-mail or other communications to provide you with information regarding our Services, products, memberships, promotions, offers, personalized information and other information from us or our third-party service providers or business partners or to respond to comments, questions, inquiries, and other information submitted by you. We may also use Your Information to send you promotional materials, offers, and/or messages related to our Services.
Provide you with customer support. For example, if you request us to contact you in connection with any customer support matters, we may collect certain information from you in order to assist you as requested.
Provide you with notices about your account/membership, including expiration and renewal notices.
Analyze, improve, and manage our Services, products, service offerings and operations. For example, we might obtain feedback regarding our Services, products, and service offerings, to: (i) understand and anticipate your needs and preferences, (ii) better understand your use of our Services or products or service offerings, (iii) customize and tailor our website content and advertising, (iv) improve our marketing and promotional efforts, (v) engage in statistical analysis, and (vi) provide feedback or information to our business partners, vendors, advertisers and other third parties.
Resolve problems and disputes and engage in other legal and security matters. For example, we may use the information we collect to comply with, monitor compliance with and enforce this Privacy Policy, our Terms (including any terms and conditions incorporated or referenced in our Terms) and any other applicable agreements and policies, meet other legal and regulatory requirements, and protect the security and integrity of our Services. We might also use Your Information to authenticate activity, detect, investigate, and to prevent fraud, malicious conduct, or unsafe experiences, or address security threats, or protect public safety. We might also use information that we collect to investigate any complaint you make regarding our Services, content, products, service offerings or other related matters, to provide evidence in any dispute or anticipated dispute between you and us, or to prevent fraud or other criminal or otherwise inappropriate activities.
To fulfill any other purpose for which you provide it. For example, if you share your name and contact information to request a price or ask a question about our products or services, then we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, then we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product or service orders. If you provide us with your personal or sensitive information for verification in order to sign up as a Provider, then we will use that information for our verification purposes to allow you to be a Provider.
Comply with a request from you in connection with the exercise of your rights. For example, where you have asked us not to contact you for marketing purposes, we or our service providers will keep a record of this on our suppression lists to be able to comply with your request.
Other Purposes. We may also use Your Information in other ways, including in any other way we may describe when you provide the information. To the extent required by applicable law, we will provide notice at the time of collection and obtain your consent.
4. How We Disclose Your Information
General Disclosure of Your Information: We may disclose or share the information we collect, including Your Information:
to Providers or Customers, as applicable, to facilitate connections between Customers and Providers;
to our third-party service providers, vendors, or suppliers (including our payment processing third-party provider, our website hosting provider, and background check or other verification providers (as applicable)) so that they may provide support for our internal and business operations, including for the processing of your payment for a product or service, data and information verification, data analysis, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials and our Services’ maintenance and security. For example, we use (and thus disclose certain of Your Information to) Google Analytics so that they can help us understand how our customers use our Services – you can read more about how Google uses Your Information here: how Google uses your info. You can also opt-out of Google Analytics here: opt out.
to our affiliates and their respective employees, agents and representatives involved in delivering our Services, products and other services to you;
to fulfill the purpose for which you provide it;
to any person who, in our reasonable judgment, is authorized to receive Your Information as your agent, including as a result of your business dealings with that person (for example, your attorney);
as we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule, restriction or regulation, or are otherwise interfering with another’s rights or property, including our rights or property;
if requested by authorities in the event of any act or instance of local, regional or national emergency;
to enforce our Terms, including this Privacy Policy, and any other applicable agreements and policies;
with your consent;
to otherwise enforce or protect our rights; and
in connection with a Business Transfer (as defined below).
Please note that the list above is not exhaustive and that we may, to the extent permitted by applicable law, disclose the information we collect to third parties at any time, for any lawful purpose, without notice or compensation to you.
When we disclose the information we collect to third parties, such information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by this Privacy Policy with respect to its use and further sharing of such information. Furthermore, these third parties may further disclose, share, and use this information. By submitting information (including Your Information) to us, you expressly consent to such disclosure and use of such information. If you do not want this information (including Your Information) shared as described above, then you should not provide us with such information.
Other Disclosures by Us:
Aggregation and De-Personalization. We may use and disclose any de-identified information for any lawful purpose, including for any commercial purpose. De-identified Information means information that does not identify you, including any identifiable information de-identified by either combining it with information about others, for example, by aggregating Your Information with information about other persons, or by removing characteristics, such as your name, that make the information personally identifiable to you.
Business Transfers. We may disclose, lease, sell, assign, or transfer the information we collect (including Your Information) to third parties in connection with a Business Transfer. A “Business Transfer” means a sale, acquisition, merger, consolidation, reorganization, bankruptcy, or other corporate change involving us, even if the Business Transfer is only being contemplated and regardless of whether the Business Transfer relates to a part of or our whole business. Nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of our business, equity, or assets (including our Services) to an affiliate or independent third party at any time, for any lawful purpose, without notice or compensation to you.
Background Checks. If you are a Provider, (i) we may use and disclose Your Information (including your sensitive information) to our third-party background check service providers to determine if you are eligible to use our Services, and (ii) you acknowledge and agree that Your Information (including your sensitive information) may be shared with the third-party background check provider, and you are responsible for providing accurate information to us and to the third-party background check provider.
Circumvention of Security Measures: We use certain technical, administrative, and organizational security measures to keep Your Information safe. However, despite our efforts, please be aware that methods of transmission and electronic storage are not completely secure. We cannot guarantee the privacy or security of Your Information, as third parties may unlawfully intercept or access transmissions or electronic storage. Further, to the extent permitted by law, we are not responsible for circumvention of any privacy settings or security measures of our Services. Therefore, you use our Services at your own risk, you should not expect that Your Information will always remain private, and we do not guarantee the performance or adequacy of our security measures. In the event that an unauthorized third party compromises our security measures, to the extent permitted by law, we will not be responsible for any damages, directly or indirectly, caused by an unauthorized third party’s ability to view, use or disseminate Your Information. If you are a Customer, then you acknowledge and agree that any information you provide on or through our Services may not be encrypted, could be hacked by third parties, and is not subject to the Health Insurance Portability and Accountability Act (“HIPAA”).
5. Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding our collection, use and disclosure of the information that we collect. Below are some mechanisms that provide you with control over such collection, use or disclosure:
Cookies and Other Tracking Technologies. It may be possible to disable some (but not all) cookies or automatic data collection technologies through your device or browser settings, but doing so may affect the functionality of our Services. The method for disabling cookies or other automatic collection technologies may vary by device and browser, but can usually be found in preferences or security settings. You can exercise your preferences in relation to cookies served on our Services by taking the steps outlined below.
First-Party Cookies. You can use the browser with which you are viewing our Services to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of our Services. Also, if you disable certain cookies, other parts of our Services may not work properly. You can find more information about how to change your browser cookie settings at allaboutcookies.org.
Third-Party Cookies. To opt-out of third-party advertising networks and similar entities that use advertising cookies go to aboutads.info/choices.
We do not control third-parties’ collection or use of Your Information to serve interest-based advertising. However, these third-parties may provide you with ways to choose not to have Your Information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here:
E-mail Offers. If you do not wish to receive e-mail offers or other information or communications from us, you can opt-out of receiving such e-mail offers or other information or communications from us (other than e-mails or other information or communications related to correction of user data, change of password and other similar communications essential to your transactions, memberships, account or purchases on or through our Services) by using the unsubscribe process at the bottom of the e-mail. Please be aware that it can take up to 10 business days to remove you from our marketing e-mail lists. If you opt-out from receiving our marketing e-mails, you may continue to receive certain status e-mails relating to your transactions, memberships, and purchases on or through our Services.
Online Behavioral Advertising; Targeted Advertising. Certain third-party advertising networks that deliver behavioral advertising are members of the Network Advertising Initiative (“NAI”). You can prevent NAI member companies from collecting preference data about you by visiting networkadvertising.org/choices/ and following the NAI’s directions. Note that if you opt-out through the NAI, you may still receive advertising. In addition, if you opt-out through the NAI and later delete your cookies, use a different browser or buy a new computer, you will need to renew your opt-out choice. Additional options for opting out of target advertising include, without limitation:
Accessing and Correcting Your Information. You may send us an email at contact@linstanthealthconnect.com to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for another one of our business purposes.
6. Information that You Disclose to Third Parties
Interactions between Customers and Providers. Our Services may contain interactive features (such as direct messaging) that facilitate communications between Customers and Providers. By interacting with a Customer/Provider and providing information pursuant to those interactions, you are providing information to those Providers/Customers, and while our Terms preclude Providers/Customers from using such information other than as necessary to perform or exercise rights under the Terms or to provide/accept the applicable services, we ultimately do not control what Providers/Customers do with the information you provide them, and you should conduct your own due diligence as you deem necessary before disclosing any information to a Provider/Customer.
Third Party Websites and Platforms. Our Services, including any of our marketing or e-mail messages, may contain links or access to websites or platforms operated by third parties that are beyond our control. Links or access to third parties from our Services is not an endorsement by us of such third parties, or their respective websites, applications, products, platforms, or practices. We are not responsible for the privacy policies, terms and conditions, practices, or the content of such third parties. All information that you disclose to such third parties will be subject to the privacy policies and practices of such third parties. You should review the privacy policies and practices of such third parties prior to disclosing information to them. If you have any questions about how these third parties use Your Information, you should review their policies and contact them directly.
7. Operation of our Services in the United States
Our Services are operated in the United States of America (“U.S.”). As a result, the information we collect (including Your Information) will be used and disclosed as described in this Privacy Policy in the U.S., as well as in other countries if you access our Services outside of the U.S. In some cases, the laws of countries other than the U.S. regarding our use and disclosure of Your Information may be less stringent than the laws of the U.S.
8. Changes to Our Privacy Policy
We may amend this Privacy Policy at any time and from time to time. Amendments will take effect immediately upon us posting the updated Privacy Policy on our Services. Accordingly, you are encouraged to revisit this Privacy Policy from time to time in order to review any changes that we have made. The date on which this Privacy Policy was last updated will be noted immediately above this Privacy Policy.
9. Contacting Us
If you have any questions, suggestions or complaints regarding our use or disclosure of the information we collect from you or wish to contact us to make a request regarding such information (including Your Information), please contact us at contact@linstanthealthconnect.com.
In contacting us, you must include the reference to “Privacy Request” in the subject line and in the body of the message and include the email address or mailing address, as applicable, for us to send our response. We reserve the right not to respond to inquiries submitted other than to the email address specified above.
10. Your State Privacy Rights
This section supplements the information contained in this Privacy Policy and is relevant only to residents of certain U.S. states that have their own data privacy laws and regulations that apply to us. Some states provide (now or in the future) their state residents with certain privacy related rights. With respect to users of our Services who reside in those states, if or when we, as an organization, meet the jurisdictional threshold(s) in the applicable state jurisdiction, we will comply with those state mandated requirements, and may update this Privacy Policy for the purpose of doing so.